Homeowners enjoy personal and efficient ways to communicate and address warranted items that need attention during the first year of ownership with the Arbor Homes New Home Warranty program, which begins working before move-in and continues for the first year of ownership.
As part of every new homeowner orientation, in advance of the move-in date, an Arbor Homes customer service representative acquaints new owners with warranty procedures and addresses any specific concerns. During this appointment, the homeowner and customer service representative walk through the house and create a list of any needed corrections. Corrective measures are implemented by Arbor Homes to address all items on the list.
Then, still prior to a new owner's move-in date, the customer service representative and homeowner conduct a final walk-through to ensure that all concerns noted on the earlier list were addressed, and to answer any new questions.
In the unlikely event of a warranted problem during the first year of ownership, Arbor Homes has a 24-hour emergency service available.
Warranty Claims
Emergencies
Please uphold your responsibility to minimize damage caused by emergency conditions and call in emergency reports by phone to 503-903-2649.
Non-Emergencies
Homeowners can request non-emergency warranty service in three ways:
- In writing, by completing and faxing or mailing the warranty request forms in your Homeowner's Manual:
- Fax number: 503-641-0913
- Mailing address: 735 SW 158th Ave., Beaverton, OR 97006
- Complete and submit the online form. Warranty Service Request Form
- Send an e-mail stating the issue, along with your name, address, and telephone number to warranty@arborhomes.com.
Scheduling Non-Emergency Work
When you submit your non-emergency request by phone, fax, or mail, a customer service representative will contact you to schedule an appointment:
- Drywall appointments: Scheduled Monday through Friday at 8:30 a.m., 10 a.m., or 11:30 a.m., drywall appointments typically last about one hour. Prior to the appointment, please conduct your own walk-through to find and mark (with tape) any nail holes or cracks in walls and ceilings that you want repaired.
- Service technician appointments: With appointments
scheduled Monday through Friday between 8:30 a.m. and 3 p.m.,
service technician appointments generally last about 1.5 hours.
If you have a list of items causing concern, be sure to fax or
e-mail those items to the Arbor Homes customer service office
prior to your appointment.